At Steve’s Cutlery, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we are here to help guide you through the refund process.

1. Return and Refund Eligibility

• Returns: You may return most new, unopened items purchased from our website within 30 days of receiving your order for a full refund. Items should be unused, in the original packaging, and in the same condition as when received.
• Damaged or Defective Items: If your product is defective or damaged during shipping, please contact us immediately. We will replace or issue a full refund for defective or damaged items within 30 days of receipt.
• Non-refundable Items: The following items are non-refundable:
  • Customized or personalized products (unless defective or damaged).
  • Clearance, sale, or promotional items marked as “final sale.”
  • Gift cards or downloadable digital content.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team via email at [Your Email Address] or by phone at [Your Phone Number] with your order number and a brief description of the reason for the return.
• Return Authorization: Upon approval, we will send you a return authorization form and instructions on how to send the item back.
• Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or an error occurred on our part. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request. If your return is approved:

• Refunds will be issued to the original payment method used for the purchase.
• You will receive a confirmation email regarding your refund.
• Please allow 7-10 business days for your refund to be processed after receiving your returned item. Depending on your payment provider, it may take additional time for the funds to appear in your account.

4. Exchanges

If you wish to exchange an item for another product, please follow the return instructions above, and we will guide you through the exchange process. Exchanges are subject to product availability and may involve additional shipping charges.

5. Shipping Charges

Original shipping fees are non-refundable unless the item is damaged, defective, or an error was made in processing your order. You are responsible for paying for your return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days of receiving our confirmation email:

• Check with your bank or credit card company; refunds may take some time to appear in your account.